HeiTech Services, Inc. believes that our customers have the right to procure services and products that are:

• Fairly priced;
• Meet their requirements;
• Delivered on time; and
• Satisfy their needs.

HeiTech Services is committed to our customers achieving their goals by providing our exclusive Customer Assurance Program (CAP). The CAP summarizes the values we hold, the actions we will take and the results we will achieve:

• HeiTech Services will deliver the services and products as promised while providing more value than the customer expected.
• HeiTech Services will search out and recommend to the customer the most cost effective means to acquire our services, products and to achieve their goals.
• HeiTech Services believes that building a trusting relationship with a customer fosters long-term partnerships.
• HeiTech Services will leverage our experience, best practices and lessons learned to the betterment of our customer.
• HeiTech Services will provide the customer with direct access to a designated member of the senior management staff.
• HeiTech Services will always seek to provide the customer with quantitative, performance improvements throughout the life of the contract.