Primary Duties/Responsibilities: Candidate will provide system and management analysis for programs that produce administrative and programmatic information used to make program decisions. He/She will have access to an Oracle database to extract additional management information used to assess staff performance and respond to requests and management information from Center Directors. Candidate will analyze program requirements to develop program or administrative systems including the systems specifications, data gathering, analytical techniques, and systems evaluation methodology. He/She will analyze and evaluate the effectiveness of program operations in meeting established goals and objectives. Candidate will develop ad-hoc queries to access program data, extract and prepare data in a variety of electronic formats for end users, and respond effectively to requests for case, trend, or other program information from senior management staff. He/She will use object-oriented programming languages, as well as client and server applications development processes, multimedia and Internet technology to automate staff functions designed to improve workflow. Candidate will test, maintain, and monitor program applications and other related systems. He/She will also train staff and users to work with program applications and other related systems, and, where necessary, provide assistance in solving computer related problems and issues.

Qualifications: Experience developing and maintaining relational databases in Microsoft SQL and Oracle environments. Knowledge and application using object-oriented programming languages, client/server applications, applications testing, training users preferred but not required.

Education/Experience: Four-year degree from an accredited college or university with an emphasis on computer sciences or related area required; candidate should have a minimum of three years professional experience developing and maintaining relational databases in Microsoft SQL and Oracle environments.

Primary Duties/Responsibilities: Candidate will perform data entry function such as inputting application information into a specified government system. He/She will handle incoming and outgoing mail activities, answer telephones and transfer calls to professional staff as appropriate, photocopy application material on an ongoing basis, and file. Candidate will review applications for completeness. He/She will maintain files in an accurate manner and ensure that incoming mail is sorted and routed properly on a daily basis. Candidate will prepare a variety of documents and correspondences using word processing and database software. He/She will process requests under the Freedom of Information Act (FOIA) for signature by the federal certifying officer; and generally perform as an organized, dedicated Help Desk or Information Officers for inquires from the public or applicants or their representatives. Candidate will provide administrative support as needed.

Qualifications: Candidate must be timely, courteous, helpful, well organized, and accurate. Must be able to perform basic office functions such as answering telephone calls in a business-like manner.

Education/Experience: High School Diploma and at least one-year data entry experience required.

Primary Duties/Responsibilities: Candidate will provide substantive application reviews and corresponding analytical work on permanent and temporary labor certification applications, and provides recommendations to the appropriate Federal staff for granting or denying labor certification. He/She will review incoming applications, analyze employer responses, perform employer existence checks, conduct prevailing wage reviews, draft correspondence, and provide recommendations regarding the merits of the applications. Candidate will review applications for completeness; maintain files in an accurate manner; prepare a variety of documents, correspondences, and reports using word processing and database software; and assist in the validation of the business status of the employer and confirm the employer’s knowledge that an application was on the firm’s behalf. He/She will conduct prevailing wage reviews, comply with program regulations and technical guidance, and provide recommendations to Federal staff regarding the disposition of each application.

Qualifications: Candidate must have technical skills in order to perform all aspects of the production process. He/She must show demonstrated experience developing and managing productivity goals, and have the ability to communicate effectively both orally and in writing to senior management officials and be capable of working independently. Candidate must have knowledge answering telephone calls in a courteous, business-like manner.

Education/Experience: Four-year degree from an accredited college or university required

Primary Duties/Responsibilities: The candidate will meet with the customer, as requested, representing Document Rooms to evaluate impact of changes and enhancements to processing procedures and requirements. Also responsible for ensuring client support services and satisfactions. Provides administrative support for the contract staff, totaling nearly 200 employees. Functions as the Acting (Alternate) Program Manager in his/her absence. Functions as the contract Security Officer. Meets daily with the contract staff to review daily assignments. Serves as the primary manager for the Quality Control Team.

Qualifications: Extensive experience in planning, directing and coordinating the work activities of technical and management personnel involving all aspects of a document room project. Proficient in processing paper and electronic documents, as the government moves away from a total paper environment to an electronic paperless environment. Technical background with knowledge of folder structure systems for electronic documents. Proficient with office automation tools such as Microsoft Office and other common desktop applications.

Minimum Education: Bachelor’s degree in a technical, business or engineering discipline or equivalent work experience in an FDA-type environment of continuing migration towards a more extensive electronic document environment.

Primary Duties/Responsibilities: The candidate will participate as our liaison for all Corrective Action investigations and Quality Control actions. Will manage and supervisor all program functional operations and staffing assignments of a document room project. Serves as the primary lead in the planning and implementation of training activities and reviews workflow levels while providing program status reports to the customer. Serves as the backup for Senior Task Leaders during their absence and who report directly to this position. Responsible for overseeing that all operations are performing at or above the contract operational standards in terms of timeliness and quality. Solicits feedback on project performance from the customer. Responsible for the adherence to Standard Operating Procedures and that the control staff operates in accordance with the proposed quality control plan. Provides input and assistance with compilation of monthly reports. Follows-up on corrections and problem areas identified or areas where procedural clarifications are needed, including reporting all quality or performance problems to Program Office. Responsible for managing staff performance (accuracy, timeliness, production, security). Responsible for managing and establishing staff workloads and prioritizing work in the document rooms. Supervise staff training. Oversees that corrections/changes as requested and/or identified by the customer are performed by the document room in a timely manner. Primary point of contact for Division Project Managers while providing assistance to customer as requested. Assists with processing of work during staff absences or periods of increased workload.

Provide supervision and management support to technical and management personnel. Responsible for maintaining databases/data files; analyzing and indexing documents for inclusion into databases, data entry, and word processing. Other duties include documentation management, records control and management with inference on maintaining documentation confidentiality. Responsible for supervising computer operations, overseeing equipment set-up and installation, running routine reports and resolving problems; supervising the maintenance of the computer tape library or electronic file storage operations. Responsible for the supervision of the Senior Task Leaders.

Qualifications: Extensive experience in planning, directing and coordinating the work activities of technical and management personnel involving all aspects of a document room project. Document processing requiring subject matter knowledge and judgment to complete assignments such as document classification and identification, understanding multiple data entry systems, selecting and identifying relevant data, labeling, jackets, logging, assignments and all associated data entry. Proficient in processing paper and electronic documents, as the government moves away from a total paper environment to an electronic paperless environment. Technical background with knowledge of folder structure systems for electronic documents. Proficient with office automation tools such as Microsoft Office and other common desktop applications.

Education/Experience: Bachelor’s/ Associate’s degree in the Health Science or Information Management field, 4 years experience in the Health Science or Information Management field.

Primary Duties/Responsibilities: The candidate will perform extensive Quality Control activity and carry out 2nd level quality reviews on work performed. Monitors workloads and assigns staff resources, as necessary, within their cluster or area of operations. Assists with training activities. Reviews workflow levels in cluster and assign staff as needed. Provides backup for Supervisors in their absence. Reviews performance for completeness and adherence to standards (timeliness and quality). Solicits feedback on project performance from government personnel. Monitors adherence to SOPs and perform as a quality control staff in accordance with the proposed quality control plan. Assists with compilation of monthly reports. Follows-up on corrections and problem areas identified or areas where procedural clarifications are needed, including reporting all quality or performance problems to Project Management staff. Performs 100% QC on work processing in document room, verify code designations, data, entry, assignments, and labeling. Monitors staff performance (accuracy, timeliness, production, security). Compiles monthly statistical reports. Regularly reviews workloads and prioritizes work in the document rooms. Assists staff training. Performs corrections/changes as requested and/or identified by government staff. Primary point of contact for Division Project Managers and provides assistance to government. Assists with processing work during staff absences or periods of increased workload. Prepares and send e-mails to the Government Project Office staff for corrections & changes.

Provides support to technical and management personnel. Responsible for maintaining databases/data files; analyzing and indexing documents for inclusion into databases, data entry, and word processing. Other duties include documentation management, records control and management with inference on maintaining documentation confidentiality. Responsible for monitoring computer operations, performing equipment set-up and installation, running routine reports and resolving simple problems; maintaining computer tape library or electronic file storage following standard procedures. Works under close supervision, follow standard operational procedures, and on occasion supervise lower level staff.

Qualifications: Some experience in planning, directing and coordinating the work activities of technical and management personnel involving all aspects of a document room project. Document processing requiring subject matter knowledge and judgment to complete assignments such as document classification and identification, understanding multiple data entry systems, selecting and identifying relevant data, labeling, jackets, logging, assignments and all associated data entry. Proficient in processing paper and electronic documents, as the government moves away from a total paper environment to an electronic paperless environment. Technical background with knowledge of folder structure systems for electronic documents. Proficient with office automation tools such as Microsoft Office and other common desktop applications.

Education/Experience: Bachelor’s / Associate’s degree in the Health Science or Information Management field, 4 years experience in the Health Science or Information Management field.

Primary Duties/Responsibilities: The candidate will be responsible for the management and oversight of the Electronic Document Room operation. Participates as the liaison for all Corrective Action investigations and Quality Control actions with regard to specific issues. Manages and supervises all specific program functional operations and staffing assignments. Primary lead in the planning and implementation of training activities with regard to specific task training. Reviews workflow levels and provides weekly program status reports to the Program Office. Responsible for overseeing that all specific task processing tasks and operations are being performed by the respective staff at or above the contract operational standards (timeliness and quality). Solicits feedback on project performance from government personnel. Responsible for the adherence to SOPs and that the control staff operates in accordance with the proposed quality control plan. Provides input and assistance with compilation of monthly reports. Follows-up on corrections and problem areas identified or areas where procedural clarifications are needed, including reporting all quality or performance problems to Program Office. Responsible for managing the respective staff’s performance (accuracy, timeliness, production, security). Responsible for managing and establishing staff workloads and prioritizing work in the respective task area. Supervises staff training. Oversees that corrections/changes as requested and/or identified by government are performed by the respective team’s staff in a timely manner. Primary point of contact for Division Project Managers, government IT personnel and provides assistance to government staff, as required.

Provides supervision and management support to technical and management personnel. Responsible for maintaining databases/data files; analyzing and indexing documents for inclusion into databases, data entry, and word processing. Other duties include documentation management, records control and management with inference on maintaining documentation confidentiality. Responsible for supervising computer operations, overseeing equipment set-up and installation, running routine reports and resolving problems; supervising the maintenance of the computer tape library or electronic file storage operations. Responsible for the supervision of the specific task staff members.

Qualifications: Some experience in planning, directing and coordinating the work activities of technical and management personnel involving all aspects of a document room project.

Education/Experience: Bachelor’s degree in the Computer Science or Information Management field, 4 years experience in the Computer Science or Information Management field.

Primary Duties/Responsibilities: The candidate will perform processing (data entry, logging, filing and copying) of outgoing government generated correspondence. Provides assistance to government personnel, via email or telephone. Assists with file maintenance tasks such as – filing, checking order of volumes/files, and shifting volumes as needed. Creates, affixes and scans barcode labels. Photocopies. Provides clerical and administrative support to project staff. Is familiar with the terminology for the unit being supported. Performs general office, administrative or computer support duties such as word processing following general guidelines. Skilled in operating standard computer, office equipment and peripherals. Responsible for preparing standard reports; indexing and filing physical and electronic documents; retrieving documents or information in response to users’ requests; collecting information for inclusion in databases and performing routine data entry. Works under direct supervision.

Qualifications: Document processing requiring subject matter knowledge and judgment to complete assignments such as document classification and identification, understanding multiple data entry systems, selecting and identifying relevant data, labeling, jackets, logging, assignments and all associated data entry. Proficient in processing paper and electronic documents, as the government moves away from a total paper environment to an electronic paperless environment. Technical background with knowledge of folder structure systems for electronic documents. Proficient with office automation tools such as Microsoft Office and other common desktop applications.

Education/Experience: Five (3) years related experience and two (2) years direct experience with the management electronic records. High School Diploma required.

Primary Duties/Responsibilities: The candidate will process (data entry, logging, filing and photocopying) of outgoing government generated correspondence. Processes letters, notifications, reviews, memos, etc. Provides assistance to government personnel. Assists with file maintenance tasks such as – filing, checking order of volumes/files, and reorganizing volumes as needed. Opens incoming mail processing & distribution. Creates, affixes and scans barcode labels. Photocopies. Performs retirement and storage activities associated with records management tasks.

Provides clerical support to project staff. Performs general office or computer support duties such as performing standard work processing following detailed guidelines; operating basic computer equipment or peripheral office equipment; running scheduled computer reports and filing. Duties are simple and repetitive and performed under close supervision or with detailed verbal or written instructions.

Note: The following duties are in addition to the above and are directed toward those employees who shall be functioning as Drivers and/or Couriers.

• Performs duties associated with basic clerical functions
• Picks-up and delivers materials (mail, envelopes, jackets, boxes, small office equipment, supplies, etc.) from designated locations driving a full-size van or other vehicle as appropriate.
• Maintains vehicles for required services and adheres to safety and security rules.

Qualificiations: Document processing requiring familiarity with document room terminology; knowledge with proper methods and procedures such as document workflow and identification; understanding simple data entry fields; selecting and identifying relevant data; labeling, jacketing, logging, assignments and all associated data entry. Must be capable of lifting and moving standard boxes (30 lbs.). Couriers and drives must be capable of lifting up to 40 lbs.

Minimum Experience: Two (2) years in office or computer operations. Two (2) years related experience with document and file processing techniques.

Primary Duties/Responsibilities: The candidate will perform document processing requiring subject matter knowledge and judgment to complete assignments such as document classification and identification, understanding multiple data entry systems, selecting and identifying relevant data, labeling, jackets, logging, assignments and all associated data entry.

Performs processing (data entry, logging, filing and copying) of outgoing task generated correspondence. Provides assistance to FDA Division personnel, via email or telephone. Assists with file maintenance tasks such as – filing, checking order of volumes/files, and shifting volumes as needed. Creates, affixes and scans barcode labels. Photocopys.

Functional Responsibilities: Provides clerical and administrative support to project staff. Is familiar with the terminology for the unit being supported. Performs general office, administrative or computer support duties such as word processing following general guidelines. Skilled in operating standard computer, office equipment and peripherals. Responsible for preparing standard reports; indexing and filing physical and electronic documents; retrieving documents or information in response to users’ requests; collecting information for inclusion in databases and performing routine data entry. Works under direct supervision.

Qualifications: Proficient in processing paper and electronic documents, as the government moves away from a total paper environment to an electronic paperless environment. Technical background with knowledge of folder structure systems for electronic documents. Proficient with office automation tools such as Microsoft Office and other common desktop applications. Identifying, reporting, and documenting problems, issues, and concerns related to electronic document preparation.

Minimum Experience: Five (5) years related experience and two (2) years direct experience with the management and processing of electronic media, i.e., uploading, processing and retrieving.

Minimum Education: High School Diploma, with a college degree strongly desired with Health Science or Information Management course work preferred.