RESPONSIBILITIES: The Program Manager shall organize, supervise, manage, and direct the group of contractor employees assigned to this project in performance of the tasks described in the Statement of Work (SOW). This will include, but not be limited to, estimating labor hours and time phasing of individual tasks, tracking and managing funding and expenses, determining target dates for work completion, monitoring actual work efforts and comparing them to the work plan, and advising the FAA Program Manager of potential problems related to projects and staff. The Program Manager serves as the Contractor's authorized point of contact for assigned tasks. The Program Manager shall provide to the Contracting Officer (CO) and FAA Program Manager monthly reports on the status of work in progress, and monitor project activities to ensure that all contractual requirements are being met in a cost-effective manner and within budget limitations. The Program Manager shall interface with the FAA Program Manager as necessary to keep the FAA informed of work in progress, respond to new requirements for services, and provide data and information that may be required. The Program Manager shall have a firm understanding of all aspects of the SOW and shall be familiar with project management practices to ensure timely and cost effective management of contractual requirements. This individual shall be familiar with the Acquisition Management System (AMS), and shall possess demonstrated experience in managing contracts of a similar type and size.

MINIMUM QUALIFICATIONS: Masters Degree in engineering, business, architecture, or science and 14 years of relevant experience; OR Bachelor’s Degree in engineering, business, architecture, or science and 17 years of relevant experience; OR 20 years relevant experience. In addition, the candidate must also possess 5 years of specialized experience in the direct supervision and management of major projects that involve providing professional support services and/or the integration, implementation and transition of large complex systems and subsystems.

EOE M/F/D/V

Responsibilities: • Review, prioritize, and analyze adverse medical events related to medical devices that are submitted on MedWatch reporting forms via hardcopy or electronically to the FDA. • Process and code a variety of reports from device manufacturers (MFR), importers, user facilities, health care professionals, and consumers. PRINCIPAL RESPONSIBILITIES: • Analyze all MedWatch reporting forms to determine if they meet the designated Code Blue criteria as identified by FDA. • Assign the appropriate product, manufacturer, patient, and device problem codes that correlate with the patient consequences that occurred due to the use of the device. • Enter the product code, MFR shortname, patient and device codes into the FDA proprietary database application. • Take phone reports from the general public and translate the data to the MedWatch 3500 form. • Identify reports not regulated by the Center for Devices and Radiological Health (CDRH), and inform the Supervisor for forwarding to the appropriate FDA Center. SUPPORTING RESPONSIBILITIES: • Participate in team meetings to discuss coding and other processing issues. • Interact with Administrative, Data Entry, Quality Control, and Editor staff to process the reports according to quality guidelines of the contract. • Query databases for information needed in the processing of the reports.

Qualifications: • Registered Nurses with Bachelors of Science in nursing preferred, but Licensed Practical Nurses are considered based on clinical experience. • Good telephone etiquette. • Clinical experience in the different medical specialties. • Team player, good organizational skills, flexible, open to feedback, and sensitive to time related deadlines. • Attention to detail and ability to note and implement the changing regulations and procedures. • Basic computer and typing skills are required

EOE M/F/D/V

Essential job duties: Assist registrants with phone and email questions regarding the registration process and their registration in particular; perform data cleanup initiatives that may require contacting registrants via phone or email; perform in depth internet searches to determine what types of devices are being produced by companies; follow up with firms who did not register to see if they are still in business; validate 510k exempt listings to determine if what was reported matches what is on their website; request and review labeling;

Qualifications: Education - BS degree (May substitute degree with experience)Experience in health science. Ability to obtain OPM level 5C clearance Ability to read, write, and communicate effectively in English. Must have the ability to operate a personal computer with ease. Data entry experience, Savvy at performing database and internet searches Possess a background in the sciences, lab research, premed, or the healthcare industry.

EOE D/V/M/F

Responsibilities: The Technical Team Leader serves as the Technical Supervisor for one of the technical software development application groups and works closely with colleagues in the execution of their tasks. Defines and directs technical specifications and tasks to be performed by team members; defines target dates of tasks and subtasks, provides guidance and assistance in coordinating output and ensuring the technical adequacy of the end-product. The TTL will work closely, in a team environment, with the Project Manager, the other Task Team Leaders, and designated Federal staff. The TTL will present ideas in a clear, concise, and convincing manner. He/She responds promptly to requests for information, provides accurate and timely input, and keeps subordinates, peers, and superiors advised of status of work, problems, and other pertinent information. The TTL will prepare project plans, complete with milestone charts for all deliverables, and staffing plans to include estimated technical and support labor hours by labor categories for every deliverable product, and provides a list of task team members and their respective roles and responsibilities relating to every deliverable product. The TTL will keep the Government informed through status reports and periodic meetings of the progress against schedules and milestones for each stage of the development life- cycle.

The TTL is responsible for the establishment of a code library on the UNIX network for storing program routines and functions (source code) so that code can be shared between and among all contractor task teams. The TTL schedules meetings to ensure that communications occur between task teams and schedules. The TTL conducts (when applicable) structured walk-throughs, across Task Orders. He/She will recommend the creation and implementation of Systems Operations and/or Programming standards, policies, and procedures, designed to improve the quality of the software / hardware work environment. The TTL contributes to and enforces these standards, policies, and procedures as they relate to task orders. The TTL will review system / application logs for hacker exploitations and internal end-user exploitations; reports exploits to Project Management and appropriate Federal staff. The TTL will work with Federal staff, conducts Risk Assessments of the software / hardware work environment; creates Disaster Recovery Plans and Contingency of Operations Plans and executes periodic validation and verification reviews of these plans.

Qualifications: Proven ability to lead projects in all phases of the design, development, testing, implementation, and maintenance of management information systems. Demonstrated experience in establishing independent environments for development, testing, and production purposes. Demonstrated experience in establishing and maintaining source code control systems, and in maintaining hardware and software configuration management systems for distributed data processing systems running varying versions and releases of applications and systems software. Substantial demonstrated experience as task leader and/or as a project or group leader translating user requirements into programming tasks; analyzing on- going systems for performance efficiency and evaluating and planning enhancements and/or redesign; preparing specifications for major system developments and/or enhancements; application of structured techniques in analytical tasks; database design, data modeling. Expertise and substantial experience in structured programming in ‘Java’ or ‘C’/’C++’ language in a UNIX environment and writing scripts using C/Bourne/Korn shell scripting language. Expertise and substantial experience in the design, development, and implementation of financial and statistical applications in a Web based environment of which includes: developing database applications using Java 2 Enterprise Edition (J2EE) technology; developing applications using HTML, JavaScript, Perl/PHP.

Experience with an Integrated Development Environment (IDE) tool and associated Middleware in a Web based environment. Working knowledge of operating in a MS- Windows based LAN/WAN environment in a Windows environment. Excellent oral and written communications skills with the ability to develop and present comprehensive technical presentations. Working knowledge of Software Engineering Institute's Capability Maturity Model or ISO 9000 documentation and life cycle policies.

Education: Bachelor’s degree in Computer Science or a relevant computer-related field or equivalent experience.

Responsibilities: The TTL serves as the Technical Supervisor for the System Operations group and works closely with colleagues in the execution of their tasks. He/She defines and directs technical specifications and tasks to be performed by team members; defines target dates of tasks and subtasks; provides guidance and assistance in coordinating output; and ensures the technical adequacy of the end- product. The TTL will respond promptly to requests for information, provide accurate and timely input, and keep subordinates, peers, and superiors advised of status of work, problems, and other pertinent information. The TTL will prepare project plans, complete with milestone charts for all deliverables, and staffing plans to include estimated technical support labor hours by labor categories for every deliverable product. He/She provides a list of task team members and their respective roles and responsibilities relating to every deliverable product associated with their Task Order. The TTL will keep he Government informed, through status reports and periodic meetings, of the progress against schedules and milestones for each stage of the development life- cycle. These reports shall include the results of internal testing. The TTL will provide technical guidance during the development of new Task Orders. The TTL is responsible for the establishment of a code library on the UNIX network for storing program routines and functions so that code is shared between task teams. The TTL schedules meetings to ensure that communications occur between task teams and schedules and conducts structured walk-throughs, across Task Orders. The TTL will recommend the creation and implementation of Systems Operations and/or Programming standards, policies, and procedures, designed to improve the quality of the software/hardware work environment. The TTL will review system/ application logs for hacker exploitations and internal end-user exploitations. Reports exploits to Project Management and appropriate Federal staff. The TTL will conduct Risk Assessments of the software/hardware work environment; create Disaster Recovery Plans and Contingency of Operations Plans and execute periodic validation and verification reviews of these plans.

Qualifications: Proven ability to lead projects in all phases of the design, development, testing, implementation, and maintenance of management information systems. Substantial practical knowledge of object¬ oriented methodology and client-server development. Substantial practical experience as a task leader and/or project or group lead translating user requirements into programming tasks; analyzing on- going systems for performance efficiency; evaluating and planning enhancements and/or redesign; preparing specifications for major system developments and/or enhancements; application of structured techniques in analytical tasks. Knowledge of UNIX, software and database design and data modeling methodologies, GUI- based application development and support, Common Desktop Environment (CDE), networking and data communications. Excellent oral and written communications skills with the ability to develop and present comprehensive technical presentations. Demonstrated experience in establishing independent environments for development, testing, and production purposes. Demonstrated experience in establishing source code control systems, and in maintaining hardware and software configuration management systems for distributed data processing systems running varying versions and releases of applications and systems software. Expertise and substantial experience in UNIX systems administration activities including programming in a UNIX environment writing C/Bourne/Korn shell scripts in support of UNIX Systems Administration processes

Demonstrated experience in administering invasive and non-invasive approaches to system and network security on SUN UNIX/Windows servers/network including intrusion detection tools, network port scanners, vulnerability detection tools, password crackers, TCP wrappers, and other security management tools. Experience in planning and administering system procedures for emergency and disaster recovery to facilitate continued operations. Working knowledge in the management, design, and development of applications in a Web environment using HTML, JavaScript, Java, Perl, PHP. Substantial experience supporting TCP/IP protocol and internet services including HTTP, FTP, SSH, POP3, SMTP, etc. Working knowledge of operating in a MS-Windows based LAN/WAN environment. Working knowledge of Software Engineering Institute’s (SEI) Capability Maturity Model (CMM) or ISO 9000 documentation and life-cycle policies. Working knowledge of a variety of Web browsers and Web Server architecture.

Education: Bachelor’s degree in Computer Science or a relevant computer- related field or equivalent experience.

Responsibilities: The Computer Systems Analyst III analyzes business or scientific problems for resolution through electronic data processing; gathers information from users; defines work problems, and, if feasible, designs a system of computer programs and procedures to resolve the problems. The candidate develops complete specifications or enables other Computer Programmers to prepare required programs. He/She will analyze subject-matter operations to be automated; specifies number and types of records, files, and documents to be used and outputs to be produced; prepares work diagrams and data flow charts; coordinates tests of the system and participates in trial runs of new and revised systems. The Computer Systems Analyst III recommends computer equipment changes to obtain more effective operations; and may also develop the computer programs. He/She applies systems analysis and design techniques to complex computer systems in a broad area such as manufacturing, finance management, engineering, accounting or statistics, logistics planning, material management, etc. This position requires competence in all phases of systems analysis techniques, concepts, and methods and knowledge of available system software, computer equipment, and the regulations, structure, techniques, and management practices of one or more subject-matter areas. Since input data usually come from diverse sources, the Computer Systems Analyst III is responsible for recognizing probable conflicts and integrating diverse data elements and sources, and produces innovative solutions for a variety of complex problems.

The Computer Systems Analyst III maintains and modifies complex systems or develops new subsystems such as integrated production scheduling, inventory control, cost analysis, or sales analysis record in which every item of each type is automatically processed through the full system of records. Guides users in formulating requirements, advises on alternatives and on the implications of new or revised data processing systems. The Computer Systems Analyst III analyzes user project proposals, identifies omissions and errors in requirements and conducts feasibility studies. He/She recommends an optimum approach and develops system design for approved projects, interprets information and informally arbitrates between system users when conflicts exist. May serve as lead analyst in a design subgroup, directing and integrating the work of one or two lower level analysts, each responsible for several programs. Supervision and nature of review are similar to level II; existing systems provide precedents for the operation of new subsystems.

Qualifications: Ability to lead projects in all phases of the design, development, testing, implementation, and maintenance of management information systems. Demonstrated experience in establishing independent environments for development, testing, and production purposes. Demonstrated experience in establishing and maintaining source code control systems, and in maintaining hardware and software configuration management systems for distributed data processing systems running varying versions and releases of applications and systems software. Substantial practical experience as a task leader and/or as a project or group leader translating user requirements into programming tasks; analyzing on-going systems for performance efficiency and evaluating and planning enhancements and/or redesign; preparing specifications for major system developments and/or enhancements; application of structured techniques in analytical tasks; database design, data modeling. Expertise and substantial experience in structured programming in ‘Java’ or ‘C’/’C++’ language in a UNIX environment and writing scripts using C/Bourne/Korn shell scripting language. Expertise and substantial experience in the design, development, and implementation of financial and statistical applications in a Web based environment of which includes: developing database applications using Java 2 Enterprise Edition (J2EE) technology; developing applications using HTML, JavaScript, Perl/PHP. Experience managing a group of programmers or programmer/analysts, with experience in project planning and project management.

Education: Bachelor’s degree in Computer Science or a relevant computer-related field or equivalent experience.

Responsibilities:The Computer Systems Analyst II analyzes business or scientific problems for resolution through electronic data processing; gathers information from users; defines work problems, and, if feasible, designs a system of computer programs and procedures to resolve the problems. The candidate develops complete specifications or enables other Computer Programmers to prepare required programs and analyzes subject-matter operations to be automated; specifies number and types of records, files, and documents to be used and outputs to be produced; prepares work diagrams and data flow charts; coordinates tests of the system and participates in trial runs of new and revised systems; and recommends computer equipment changes to obtain more effective operations. The Computer Systems Analyst may also write the computer programs. The Analyst applies systems analysis and design skills in an area such as a record keeping or scientific operation. A system of several varied sequences or formats is usually developed, e.g. the analyst develops systems for maintaining depositor accounts in a bank, maintaining accounts receivable in a retail establishment, maintaining inventory accounts in a manufacturing or wholesale establishment, or processing a limited problem in a scientific project. This position requires competence in most phases of system analysis and knowledge of pertinent system software and computer equipment and of the work processes, applicable regulations, workload, and practices of the assigned subject-matter area. Job duties require the individual to be able to recognize probable interactions of related computer systems and predict impact of a change in assigned system.

The Computer Systems Analyst II reviews business requirements that consist of objectives, scope, and user expectations; gathers facts, analyzes data, and prepares a project synopsis which compares alternatives in terms of cost, time, availability of equipment and personnel, and recommends a course of action; upon approval of synopsis, prepares specifications for development of computer programs. Duties also include the ability to determine and resolve data processing problems and coordinate the work with program users, etc. The candidate orients user personnel on new or changed procedures, may conduct special projects such as data element and code standardization throughout a broad system, working under specific objectives and bringing to the attention of the supervisor any unusual problems or controversies. In this position, the individual works independently under overall project objectives and requirements, and apprises supervisor about progress and unusual complications. Guidelines usually include existing systems and the constraints imposed by related systems with which the individual's work must be integrated. The Computer Systems Analyst II adapts design approaches successfully used in precedent systems; works on a segment of a complex data processing scheme or broad system. As described for Computer Systems Analyst, level III, works independently on routine assignments and receives instructions and guidance on complex assignments. Work is reviewed for accuracy of judgment, compliance with instructions, and to ensure proper alignment with the overall system. Completed work is reviewed for timeliness, compatibility with other work, and effectiveness in meeting requirements. The analyst may provide functional direction to lower level assistants on assigned work.

Qualifications: Demonstrated experience in all of the following phases of system life cycle design and development: Initiation Phase, Definition Phase, Design Phase, Programming Phase, Test Phase, Implementation Phase, and Maintenance Phase. Demonstrated experience in preparing feasibility studies and cost-benefit analyses, interpreting user defined requirements, and expertise in designing and developing and implementing distributed systems. Demonstrated recent experience in structured analysis and design techniques, with documented evidence of top down approach to analysis to include use of data flow diagrams to illustrate visually a logical system model. Substantial experience in designing and developing applications for UNIX-based RDBMS, using data modeling and normalization techniques. Demonstrated expertise in developing web-based applications using Java and RDBMS such as Informix, DB2, Oracle, or Sybase. Exposure to an Integrated Development Environment (IDE) for application development (ex. Apache Ant, Eclipse) and variety of Web browsers. Demonstrated experience using Web application development tools such as HTML, JavaScript, Perl/PHP, etc. Demonstrated experience in top-down structured programming using UNIX and JAVA. Demonstrated experience writing scripts in C/Bourne/Korn shell scripting language. Working knowledge in using JAD/RAD techniques to prototype applications. Capable of generating finished documentation using word processing software. Excellent oral and written communications skills with the ability to develop and present comprehensive technical presentations. Working knowledge of the Software Engineering Institute’s (SEI) Capability Maturity Model (CMM) or ISO 9000 documentation and life-cycle policies.

Education: Bachelor’s degree in Computer Science or a relevant computer-related field or equivalent experience.

Responsibilities:At this level, initial assignments are designed to expand practical experience in applying systems analysis techniques and procedures. The Analyst provides several phases of the required systems analysis where the nature of the system is predetermined; uses established fact-finding approaches; knowledgeable of pertinent work processes and procedures, and familiar with related computer programming practices, system software, and computer equipment. The Computer Systems Analyst I carries out fact finding and analyses as assigned, (usually of a single activity or a routine problem); applies established procedures where the nature of the system, feasibility, computer equipment and programming language have already been decided; may assist a higher level systems analyst by preparing the detailed specifications required by computer programmers from information developed by the higher level analyst, and may research routine user problems and solve them by modifying the existing system when the solutions follow clear precedents. When cost and deadline estimates are required, results receive closer review. The supervisor defines objectives, priorities, and deadlines. He/She works independently; adapt guides to specific situations; resolve problems and deviations according to established practices; and obtain advice where precedents are unclear or not available. Completed work is reviewed for conformance to requirements, timeliness, and efficiency. This position may supervise technicians and others who assist in specific assignments. Work at a level above this is deemed Supervisory or Individual Contributor.

Qualifications: Demonstrated experience to include expertise in 5 of the following 7 phases of system life cycle design and development: Initiation Phase, Definition Phase, Design Phase, Programming Phase, Test Phase, Implementation Phase, and Maintenance Phase. Demonstrated experience in interpreting user defined requirements, and an expert in designing and developing distributed systems. Experience in heading a group of programmers or programmer/analysts, with experience in project planning and project management. Recent demonstrated experience in structured analysis and design techniques, with documented evidence of top down approach to analysis to include use of data flow diagrams to illustrate visually a logical system model. Demonstrated experience developing database applications using Java and RDBMS such as Informix, DB2, Oracle, or Sybase. Exposure to an Integrated Development Environment (IDE) for application development and variety of Web browsers. Demonstrated experience developing Web applications using HTML, JavaScript, Perl/PHP, etc. Demonstrated experience in top-down structured programming using UNIX and JAVA. Demonstrated experience writing scripts in C/Bourne/Korn shell scripting language. Working knowledge in the use JAD/RAD techniques to prototype applications. Capable of generating finished documentation using word processing software. Oral and written communications skills with the ability to develop and present comprehensive technical presentations. Working knowledge of the Software Engineering Institute’s (SEI) Capability Maturity Model (CMM) or ISO 9000 documentation and life-cycle policies.

Education: Bachelor’s degree in Computer Science or a relevant computer-related field or equivalent experience.

Responsibilities: The DBA administers, maintains, develops, and implements policies and procedures for ensuring the security and integrity of the database. Implements data models and database designs, data access and table maintenance codes; resolves database performance issues, database capacity issues, replication, and other distributed data issues. The DBA works under general supervision of the Technical Team Leader System Operations and works with the Technical Team Leader Software Engineers in a team environment. The DBA recommends the creation and implementation of relational database standards, policies, and procedures, designed to improve the quality and security of the database and related information. Contributes to and enforces programming standards as relates to the database. The DBA maintains and enhances the Data Dictionary and communicates changes to the user community. Reviews and approves the addition of databases, and/or tables and fields, based on data models and normalization techniques and following all naming conventions and standards.

The DBA provides assistance to externally located system administrators and users as requested. Develops and disseminates correspondence in response to technical questions. The DBA oversees or performs installation of database upgrades or new database products. Develops acceptance test plans for all new/updated products. Creates and maintains a problem log to record reported problems, and interacts with appropriate vendors to develop solutions to problems. The DBA also acts as point of contact for database vendor support. The DBA controls data access and develops and establishes procedures to ensure data security. The DBA also develops comprehensive failure contingency of operations plans and disaster recovery plans – as well as performs sizing and capacity planning. The DBA performs backups and restorations of data files as well as data archiving. The DBA also is responsible for overall design of the database to ensure the schema meets the goals and objectives for data usage within the program. The DBA serves on workgroups dealing with the database. The DBA works with Software Development senior staff (TTL, Computer System Analyst, etc) on an "as needed" basis to ensure that data transmitted to the database is properly stored within the database.

Qualifications: Substantial experience working as a database administrator supporting UNIX-based databases (ex. Informix, DB2, Oracle, etc.) Expert in developing, modifying, testing, and debugging programs using a UNIX-based RDBMS. Experience must include an excellent understanding and use of an ANSI Structured Query Language (SQL). Recent substantial experience with UNIX specifically Sun's Solaris operating system. Excellent oral and written communication skills in order to effectively communicate with Federal, State and Contractor staff, and must be able to develop and present comprehensive technical presentations. Familiar with operating in a MS-Windows based LAN environment.

Responsibilities: The NSA serves as the lead technical administrator for the entire program network; acts for the Technical Team Leader System Operations in the Team Lead's absence, carrying out all day-to-day responsibilities of that position. The NSA tasks and directs subordinates in day-to-day technical administration of the network and reports issues to upper level management when noted. The NSA performs systems administration activities for the Network, currently consisting of a variety of Sun Enterprise and Windows Servers. These activities include system monitoring and performance enhancement, writing back- up procedures for off-peak hours, providing user support, and performing general troubleshooting to isolate and resolve system problems. The NSA maintains up-to-date knowledge of the fast changing system and network security industry. The NSA determines growth projections of the communications network and ensures periodic reviews of the audit logs to support network security. The NSA provides technical advice for network and communications equipment, software, and supply purchases, including study and analysis of various alternative technologies and products, investigation of vendor sources and technical specifications, and the integration, testing, demonstration, and implementation of equipment and software. The NSA maintains, enhances, and monitors the security of the network and its components. The NSA also recommends the creation and implementation of systems standards, policies, and procedures, designed to improve the quality of the network and related information and enforces standards, policies, and procedures as relates to the network.

The NSA designs, develops, and implements programs and/or procedures to automate routine operational functions. The NSA installs, updates, and modifies system software and applications packages on the computer systems to ensure seamless integration into the automation environment. The NSA maintains, updates, and enhances technical documentation of computer systems (e.g., the Operations and Support Procedures Manual, the Computer Systems Security Manual, the State System Administrator’s Manual, the State Network Configuration Guide, etc.). The NSA documents procedures for backups, adding components, troubleshooting problems, emergency shutdown and startup, notifying all users of network failure, review of audit logs for security etc. The NSA provides technical advice for hardware and software purchases, including study and analysis of various alternative products and technologies, investigation of vendor sources and technical specifications, and the testing and demonstration of equipment and software. The NSA provides user support to Federal staff and telephone support to field users with respect to hardware and software problems and provides on¬-site support to field users, if necessary. The NSA provides technical assistance in the planning, testing, and integration of new equipment and provides assistance in long-range planning.

Qualifications: Demonstrated experience in all the following phases of system life cycle design and development: Initiation Phase, Definition Phase, Design Phase, Programming Phase, Test Phase, Implementation Phase, and Maintenance Phase. Experience must include preparing feasibility studies or cost-benefit analyses, functional requirements documents, designing, developing, configuring and deployment of UNIX/Windows 2003/NT servers under UNIX/Windows-based environment. Demonstrated expertise in managing a networked, multi-CPU, UNIX-based, Windows-based computer system. Expert in maintaining and troubleshooting Ethernet networks, hands-on experience using network monitoring equipment including data scopes, LAN analyzers, etc. Strong troubleshooting skills and hands-on experience dealing with various cabling schemes, modems and communications protocols (TCP/IP, PPP, SLIP, etc.) Demonstrated expertise in performing System Administration activities using UNIX Sun Solaris 10.x and Windows Servers. Substantial experience in administering invasive and non-invasive approaches to system and network security including intrusion detection tools, network port scanners, vulnerability detection tools, password crackers, TCP wrappers, and other security management tools. Experience must include UNIX/Windows System as well as Network security. Experience in the development of comprehensive failure contingency of operations and disaster recovery plans.

Experience in performing sizing and capacity planning for the hardware systems. Working knowledge of Software Engineering Institute’s (SEI) Capability Maturity Model (CMM) or ISO 9000 documentation and life-cycle policies. Substantial experience writing C/Bourne/Korn shell scripts in a UNIX environment. Demonstrated experience in Web Server Architecture and understanding of a variety of Web browsers. Demonstrated experience providing support in a WAN environment. Hands-on experience with UNIX/Windows services, Internet servers, system administration tools, and backup/recovery mechanisms. Demonstrated experience working in and supporting a GUI UNIX environment (Common DeskTop Environment (CDE), Motif or X-Windows). Excellent oral and written communication skills with the ability to develop and present comprehensive technical presentations. Capable of generating finished technical documentation using word processing software (e.g. MS-Word, WordPerfect). Familiar with operating in a MS-Window based LAN environment.

Responsibilities: Working under the supervision of the NSA, the TS Lead installs new software releases and system upgrades, evaluates and installs patches and resolves software related problems. The TS Lead performs system backups and recovery and maintains data files and monitors system configuration to ensure data integrity. The TS Lead designs, develops, and implements programs and/or procedures to automate routine operational functions and maintains up-to- ¬date knowledge of the fast changing computer hardware industry. The TS Lead performs systems administration activities for the Network, currently consisting of Sun T2000 and Blade servers, and Windows Servers. These activities include system monitoring and performance enhancement, writing back-up procedures for off-peak hours, providing user support, and performing general troubleshooting to isolate and resolve system problems.

The TS Lead implements projects or project segments involving the updating or modifying of existing systems, and/or the designing of new systems or subsystems. The TS Lead maintains up-to-date knowledge and conducts detailed review and analysis of program changes, new equipment, new technologies, and other factors affecting existing systems to facilitate the development of conforming system modifications. The TS Lead presents ideas in a clear, concise, and convincing manner; responds promptly to requests for information; provides accurate and timely input; and keeps subordinates, peers, and superiors advised of status of work, problems and other pertinent information. The TS Lead provides user support to agency staff as necessary, and telephone support to Regional and State users with respect to network and communications problems and provides on-site support to field users, if necessary.

Qualifications: Demonstrated experience in three (3) phases of system life cycle design and development: Test Phase, Implementation Phase, and Maintenance Phase. Substantial experience in managing a networked, multi-CPU, UNIX-based, and Windows-based computer systems. Demonstrated expertise in performing system administration activities on UNIX based systems using Sun Solaris and Windows Servers. Working knowledge of Software Engineering Institute’s (SEI) Capability Maturity Model (CMM) or ISO 9000 documentation and life-cycle policies. Demonstrated experience in writing C/Bourne/Korn shell scripts in a UNIX environment. Demonstrated experience in Web Server Architecture and an understanding of a variety of Web browsers. Experience designing and developing within a Web environment using HTML, JavaScript or Java, and Perl/PHP. Experience providing support in a WAN environment. Hands-on experience with UNIX/Windows services, Internet servers, system administration tools, and backup/recovery mechanisms. Demonstrated experience working in and supporting a web-based / GUI UNIX environment. Excellent oral and written communications skills with the ability to develop and present comprehensive technical presentations. Capable of generating finished technical documentation using word processing software (e.g., MS-Word, WordPerfect). Familiar with operating in a Windows LAN environment.

Responsibilities: Working under the supervision of the NSA, the TS Lead installs new software releases and system upgrades, evaluates and installs patches and resolves software related problems. The TS Lead performs system backups and recovery and maintains data files and monitors system configuration to ensure data integrity. The TS Lead designs, develops, and implements programs and/or procedures to automate routine operational functions and maintains up-to- date knowledge of the fast changing computer hardware industry. The TS Lead performs systems administration activities for the Network, currently consisting of Sun T2000 and Blade servers, and Windows Servers. These activities include system monitoring and performance enhancement, writing back-up procedures for off-peak hours, providing user support, and performing general troubleshooting to isolate and resolve system problems.

The TS Lead implements projects or project segments involving the updating or modifying of existing systems, and/or the designing of new systems or subsystems. The TS Lead maintains up-to-date knowledge and conducts detailed review and analysis of program changes, new equipment, new technologies, and other factors affecting existing systems to facilitate the development of conforming system modifications. The TS Lead presents ideas in a clear, concise, and convincing manner; responds promptly to requests for information; provides accurate and timely input; and keeps subordinates, peers, and superiors advised of status of work, problems and other pertinent information. The TS Lead provides user support to agency staff as necessary, and telephone support to Regional and State users with respect to network and communications problems and provides on-site support to field users, if necessary.

Qualifications: Demonstrated experience in three (3) phases of system life cycle design and development: Test Phase, Implementation Phase, and Maintenance Phase. Substantial experience in managing a networked, multi-CPU, UNIX-based, and Windows-based computer systems. Demonstrated expertise in performing system administration activities on UNIX based systems using Sun Solaris and Windows Servers. Working knowledge of Software Engineering Institute’s (SEI) Capability Maturity Model (CMM) or ISO 9000 documentation and life-cycle policies. Demonstrated experience in writing C/Bourne/Korn shell scripts in a UNIX environment. Demonstrated experience in Web Server Architecture and an understanding of a variety of Web browsers. Experience designing and developing within a Web environment using HTML, JavaScript or Java, and Perl/PHP. Experience providing support in a WAN environment. Hands-on experience with UNIX/Windows services, Internet servers, system administration tools, and backup/recovery mechanisms. Demonstrated experience working in and supporting a web-based / GUI UNIX environment. Excellent oral and written communications skills with the ability to develop and present comprehensive technical presentations. Capable of generating finished technical documentation using word processing software (e.g., MS-Word, WordPerfect). Familiar with operating in a Windows LAN environment.

Responsibilites: The Project Manager (PM) shall be able to communicate effectively, in writing and orally with all levels of management within the agency and external constituents. He/She will also communicate with technicians, program and research staff. The PM shall provide the Contracting Officer (CO) and COTR with monthly reports on the status of all tasks under the contract. He/She will monitor activities under this contract to ensure all activities are being properly executed in a timely manner, and respond to requests from the COTR, both administrative and technical in nature. The Project Manager will work closely, in a team environment with the Task Team Leaders and designated Federal staff. He/She shall be able to effectively and efficiently organize, manage, and direct the groups of contract employees assigned to the project. The PM will be required to estimate staff hours and time phasing of individual tasks; determine target dates for task completion; monitor actual work effort and compare it to the work breakdown structure (WBS). The PM will monitor and re- allocate work loads of individual staff, and advise the COTR of potential problems related to the different projects and staff if necessary.

The Project Manager will maintain a system of verification between invoices and hours worked per employee and per task daily. The Project Manager will ensure that all contractor staff follow federally approved agency standards, and where no standards exist, sees that they are developed and implemented accordingly. The PM shall be a member of the Quality Assurance (QA) group and/or Change Control Board (CCB), overseeing product/project development in accordance to federally approved agency standards. The PM reviews project plans for Software Development, Hardware/Software upgrades and ensures timely completion of tasks. The Project Manager will have corporate authority to recruit, hire, terminate personnel, and commit corporate resources. The Project Manager will implement a procedure for the maintenance of inventory of all Government purchased manuals, documentation, and training materials available to and used by contract staff. The Project Manager will implement "check out" procedures for contract staff that leave the contract, to include collecting badges, keys, reference or training materials, etc. The PM is also responsible for ensuring that user accounts are removed from the computer systems, and that appropriate passwords are changed to ensure ex-employees no longer have access to the computer systems. The Project Manager will ensure that all contractor staff adheres to policies concerning computer security.

Qualifications: Proven ability to lead projects in all phases of the design, development, life cycle documentation, testing, implementation, and maintenance of management information systems.Demonstrated experience as a manager having full corporate authority to make on- site decisions. Demonstrated experience as a software engineer with substantial practical knowledge of UNIX/Window systems, relational DBMS systems, programming languages such as ‘Java’ or ‘C’ and Web based technologies. Demonstrated experience in UNIX systems administration activities including systems administration, networking, system security, relational DBMS systems, programming in a UNIX environment writing C/Bourne/Korn shell scripts in support of UNIX Systems Administration processes. Substantial practical knowledge of software design, development, documentation, and implementation methodologies. Excellent oral and written communications skills with the ability to develop and present comprehensive technical presentations. Working knowledge of the Software Engineering Institute’s (SEI) Capability Maturity Model (CMM) or ISO 9000 documentation and life-cycle policies.

Education: Bachelor’s degree in a computer-related field or equivalent experience.

RESPONSIBILITIES: The Benefits Manager is responsible for administration of employee health and welfare benefit programs. He/she will provide special guidance and assistance to all locations on various employee benefit plans. He/she will survey industry and/or community to determine company's competitive position in employee benefits. The Benefits Manager will develop, recommend, and implement approved, new, or modified plans and employee benefit policies, and actively administer existing plans. He/she will develop cost control procedures to assure maximum coverage at a competitive cost to company and employee. Work Elements: • Administers employee benefits programs to include basic hospital, medical, surgical, and major medical plans; term life insurance plans; temporary disability programs; accidental death policies; and 401(k) defined contribution pension plans. • Evaluates and compares existing company benefits with those of other employers by analyzing other plans, surveys, and other sources of information. Plans, develops, and/or participates in area and industry surveys. Analyzes results of surveys and develops specific recommendations for review by management. • Develops specifications for new plans or modifies existing plans to maintain company's competitive position in labor market, and obtain uniform benefit package for all company locations, where possible. • Recommends classes of eligible employees for new or modified plans. Develops census data and works with a broker to solicit insurance companies for quotations. Evaluates quotations and makes recommendations to management. Develops company cost information for new plans and makes recommendations to management concerning sharing of cost between employer and employee. • Implements approved new plans and changes by preparing announcement material, booklets, and other media for communicating new plans to employees. Conducts employee meetings and arranges for enrollment of employees in optional plans. Conducts employee benefit seminars for local personnel. Revises and reissues all communications material on benefits from time to time. Advises and counsels management and employees on existing benefits. • Assures company compliance with provisions of Employee Retirement Income Security Act. Supervises preparation of reports and applications required by law to be filed with federal and state agencies, such as Internal Revenue Service, Department of Labor, insurance commissioners, and other regulatory agencies. Reviews and analyzes changes to state and federal laws pertaining to benefits, and reports necessary or suggested changes to management. Coordinates company benefits, with government sponsored programs. • Handles benefit inquiries and complaints to ensure quick, equitable, courteous resolution. Maintains contact in person, and by phone or mail, with hospitals, physicians, insurance companies, employees, and beneficiaries to facilitate proper and complete utilization of benefits for all employees. • Supervises maintenance of human resources records. Supervises maintenance of enrollment, application, and claims records for all benefit plans. • Manages the relationship with third party administrator tasked with administering the Service Contract Act wage determination fringe benefit program.

SKILLS/KNOWLEDGE: • Knowledge of the government contracting environment • Extensive knowledge of personnel policy and procedure and federal and state laws regarding health and welfare benefits programs • Knowledge of Service Contract Act fringe benefit requirements EDUCATION AND WORK EXPERIENCE: • BS Degree in Business or related field • 5-7 years related experience • Strong written and oral communication skills • Ability to prioritize and effectively handle several tasks with minimal direction • Strong interpersonal skills • Strong customer service orientation • Detail orientation and excellent follow up skills • Proficient in Word Processing, Spreadsheet, and Database software

EOE M/F/D/V

Position Summary: The Sr. Contracts Administrator shall perform all duties of contract administration in the preparation of proposals, the negotiation of contracts and the administration of government contracts in accordance with company policies and legal requirements. Key responsibilities will include Teaming Agreements and NDA preparation, Consulting agreements, Contract modifications, Proposal strategy/Pricing participation, Correspondence and Deliverable monitoring. Position Responsibilities • Negotiates contract terms from proposal stage to project close-out in accordance with contract terms and conditions and regulatory guidance • Monitors contract funding levels, Option year renewals, Wage Determination issues and other contractual requirements • Provides recommendations and guidance of all contractual requirements to Divisional management representatives • Coordinates the review and approval of contract terms, directs the negotiation process and manages subcontractor interface with management staff • Works with project staff to ensure monthly technical reporting and deliverable requirements are fulfilled • Reviews solicitation requests and assembles/coordinates corporate response team to ensure compliance with submittal terms and conditions • Participates in cost proposal development including pricing and scheduling details, coordination of corporate resources and development of corporate bidding profile and risk assessment • Instrumental in the development and implementation of internal contracts policy • Manages initiation and documentation of new Contracts and Task Orders as a liaison with the Accounting Department personnel • Ensure that all contractual deliverables are received by program managers and subcontractors and distributed to appropriate persons. • Prepare modifications and task order issuances to subcontracts. Skills/Knowledge • Knowledge of relevant legal guidance, terms, conditions, and policies governing contract management including FAR/DFAR/GSA Schedules • Knowledge of various contract types including T&M, FP and CPFF forms • Some cost proposal preparation experience would be helpful • Prior Service Contract Act and Wage Determination exposure would be beneficial • Deltek system experience a plus • Effective organizational and communication skills to act as company representative required • Detail oriented • Strong organizational skills

Education/Experience Requirements • BS Degree in Business or related field • 6-10 years related experience in Federal Government contracting including interface responsibility with consultants and subcontractors

EOE M/F/D/V

Federal Customer: Department of Labor Company: Our employees are our biggest assets. HeiTech Services is dedicated to attracting highly skilled and motivated professionals. We value our employees. We offer our employees challenging opportunities that facilitate professional growth and development while also providing the support you need to succeed. We are committed to your success because we understand that our employees are the driving force behind HeiTech Services' continued growth. Join the HeiTech Services team and you will become an integral part of a company that offers the resources and support you need to succeed. HeiTech Services is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, sexual orientation, disability or veteran status. Project Supervisor Description: HeiTech Services is seeking a Project Supervisor for a full-time on-site assignment in Chicago, Illinois, supporting a client at the Department of Labor. Job functions include: • Managing and implementing overall contract requirements • Overseeing day-to-day activities of a support center, including supervising a help desk • Supervise, direct, and coordinate a team of analysts • Foster a work environment that respects individuals, promotes teamwork and cooperation, and encourages innovation and new ideas • Implement staffing plans and performance measurement systems for a production-based operation The project supervisor is responsible for developing, documenting, and maintaining work processes and rules, assisting in developing productions goals for analysts, and monitoring staff performance. The supervisor will perform case processing activities similar to those required of the analysts—it is expected that the supervisor will be fully capable of performing the tasks associated with the analysts and should be ready to assist as time allows and during peak work load to prevent backlogs. The project supervisor will work with and coordinate K4’s activities with the Chicago National Processing Center Federal Certifying Officers and the NPC Director.

Requirements: • Bachelor’s degree • 5 – 7 years experience managing and motivating personnel in a production-based environment • Experience managing and motivating personnel in a production-based environment • Ability to communicate effectively both orally and written with all levels of personnel • Capable of working independently and providing guidance to lower-level personnel to meet production goals • Experience with application processing is desired but not required

EOE M/F/D/V

Federal Customer: Department of Labor Company: Our employees are our biggest assets. HeiTech Services is dedicated to attracting highly skilled and motivated professionals. We value our employees. We offer our employees challenging opportunities that facilitate professional growth and development while also providing the support you need to succeed. We are committed to your success because we understand that our employees are the driving force behind HeiTech Services' continued growth. Join the HeiTech Services team and you will become an integral part of a company that offers the resources and support you need to succeed. HeiTech Services is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, sexual orientation, disability or veteran status. Assistant Project Supervisor Description: HeiTech Services is seeking an Assistant Project Supervisor for a full-time on-site assignment in Chicago, Illinois, supporting a client at the Department of Labor. Job functions include: • Managing and implementing overall contract requirements • Overseeing day-to-day activities of a support center, including supervising a help desk • Supervise, direct, and coordinate a team of analysts • Foster a work environment that respects individuals, promotes teamwork and cooperation, and encourages innovation and new ideas • Implement staffing plans and performance measurement systems for a production-based operation The project supervisor is responsible for developing, documenting, and maintaining work processes and rules, assisting in developing productions goals for analysts, and monitoring staff performance. The supervisor will perform case processing activities similar to those required of the analysts—it is expected that the supervisor will be fully capable of performing the tasks associated with the analysts and should be ready to assist as time allows and during peak work load to prevent backlogs.

Requirements: • Bachelor’s degree • 3 – 5 years experience managing and motivating personnel in a production-based environment • Experience managing and motivating personnel in a production-based environment • Ability to communicate effectively both orally and written with all levels of personnel • Capable of working independently and providing guidance to lower-level personnel to meet production goals • Experience with application processing is desired but not required

EOE M/F/D/V

Federal Customer: Department of Labor Company: Our employees are our biggest assets. HeiTech Services is dedicated to attracting highly skilled and motivated professionals. We value our employees. We offer our employees challenging opportunities that facilitate professional growth and development while also providing the support you need to succeed. We are committed to your success because we understand that our employees are the driving force behind HeiTech Services' continued growth. Join the HeiTech Services team and you will become an integral part of a company that offers the resources and support you need to succeed. HeiTech Services is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, sexual orientation, disability or veteran status. Lead Information Specialists/Help Desk Supervisor Description: HeiTech Services is seeking a Lead Information Specialists/Help Desk Supervisor for a full-time on- site assignment in Chicago, Illinois, supporting a client at the Department of Labor. Job functions include: • Analyzing and preparing reports on trends in customer inquiries and requests for assistance • Recommending call center/help desk improvements in overall service • Monitoring call center/help desk staff performance • Implementing effective quality control measures • Performing case processing activities similar to those required of analysts and should be ready to assist as time allows and during peak work load to prevent backlogs. The Lead Information Specialists/Help Desk Supervisor works with the on-site technology specialist to implement off-the-shelf technology solutions in order to improve and enhance data collection, tracking, and reporting of call center activities on a daily and weekly basis. The ideal candidate will display a high degree of professionalism and integrity in interacting with employers and coworkers. The Lead Information Specialists/Help Desk Supervisor should be able to perform information specialists’ duties, including: • Entering and tracking incoming phone calls and other electronic inquiries for response • Responding to routine incoming phone calls in a courteous and business-like manner • Responding to electronic inquiries such as-mail • Preparing a variety of documents, correspondence, and management/production reports

Requirements: • 3 years experience providing help desk service • 1 year of supervisory experience • Proficiency in MS Office, including Word and Excel • Capable of communicating effectively both written and orally • Bachelor’s degree required.

EOE M/F/D/V

Federal Customer: Department of Labor Company: Our employees are our biggest assets. HeiTech Services is dedicated to attracting highly skilled and motivated professionals. We value our employees. We offer our employees challenging opportunities that facilitate professional growth and development while also providing the support you need to succeed. We are committed to your success because we understand that our employees are the driving force behind HeiTech Services' continued growth. Join the HeiTech Services team and you will become an integral part of a company that offers the resources and support you need to succeed. HeiTech Services is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, sexual orientation, disability or veteran status. Database/Systems Analyst Description: HeiTech Services is seeking a Database/Systems Analyst with experience developing and maintaining relational databases in Microsoft SQL and Oracle for a full-time on-site assignment in Chicago, Illinois, supporting a client at the Department of Labor. Job functions include: • Analyzing program requirements to develop program or administrative systems including the systems specifications, data gathering and analytical techniques, and systems evaluation methodology. • Analyzing and evaluating the effectiveness of program operations in meeting established goals and objectives. • Developing ad-hoc queries to access program data, extract and prepare data in a variety of electronic formats for end users, and respond effectively to requests for case, trend, or other program information from management staff. • Using object-oriented programming languages, as well as client and server applications development processes and multimedia and Internet technology, to automate staff functions designed to improve work flow. • Testing, maintaining, and monitoring program applications and other related systems. • Training staff and users to work with program applications and other related systems, and, where necessary, provide assistance in solving computer related problems and issues. • Planning, maintaining, and implementing off- the-shelf technology solutions while working cooperatively with existing on-site technology specialists to coordinate any overlapping activities • Designing and implementing solutions to enhance contact center capabilities and effectiveness as the contract center progresses in sophistication • Monitoring system performance on a daily basis • Identifying and resolve system problems • Maintenance of information technology systems

Requirements: • Proficiency in Microsoft SQL, Oracle, MS Office, including Word and Excel • 3 years experience developing and maintaining relational databases in Microsoft SQL and Oracle • Effective communication both written and orally • Bachelor’s degree in computer science, MIS or related area required • Certifications in Microsoft and/or Oracle is a plus

EOE M/F/D/V

Primary Duties/Responsibilities: Managerial Experience Required. The candidate will process (data entry, logging,filing and photocopying) of outgoing government generated correspondence. Processes letters, notifications, reviews, memos, etc. Provides assistance to government personnel. Assists with file maintenance tasks such as – filing, checking order of volumes/files, and reorganizing volumes as needed. Opens incoming mail processing & distribution. Creates, affixes and scans barcode labels. Photocopies. Performs retirement and storage activities associated with records management tasks.

Provides clerical support to project staff. Performs general office or computer support duties such as performing standard work processing following detailed guidelines; operating basic computer equipment or peripheral office equipment; running scheduled computer reports and filing. Duties are simple and repetitive and performed under close supervision or with detailed verbal or written instructions.

Note: The following duties are in addition to the above and are directed toward those employees who shall be functioning as Drivers and/or Couriers:

Performs duties associated with basic clerical functions; Picks-up and delivers materials (mail, envelopes, jackets, boxes, small office equipment, supplies, etc.) from designated locations driving a full-size van or other vehicle as appropriate; Maintains vehicles for required services and adheres to safety and security rules.

Qualificiations: Managerial Experience required, Document processing requiring familiarity with document room terminology; knowledge with proper methods and procedures such as document workflow and identification; understanding simple data entry fields; selecting and identifying relevant data; labeling, jacketing, logging, assignments and all associated data entry. Must be capable of lifting and moving standard boxes (30 lbs.). Couriers and drives must be capable of lifting up to 40 lbs. Minimum Experience: Two (2) years in office or computer operations. Two (2) years related experience with document and file processing techniques.

EOE M/F/D/V

Responsibility: Objective is to obtain ISO 9001:2008 quality management standard and CMMI-level 3 certification within 12-months Responsible for empowering the organization’s management through adoption of ISO and CMMI practices from foundational awareness to actual implementation Manage, monitor, evaluate, and coordinate the organization’s quality management system as necessary to meet customer and other requirements and to achieve specified quality objectives Responsible for communicating with top management through the organization, our customers and other interested parties on matter’s related to the organization’s quality management system Ensure the processes needed for the organization’s QMS for ISO and CMMI certifications are established, implemented, and maintained Report to top management on the performance of the QMS and any need for improvement Ensure the promotion of awareness of customer requirements throughout the organization Act as liaison with external bodies and customers on matters relating to the organization’s quality system (ISO or CMMI) Handles management issues related to QMS and is directly involved in the administration functions that make up the system and ensures its continual operation Provide feedback on account or project level ISO and CMMI documentation for compliance Experience in reviewing and auditing projects against defined processes using detailed checklist Reports directly to the Chief Operating Officer/Executive Vice President

Minimum Requirements: Bachelor’s degree in technical field with a minimum of 6-8 years of quality control/assurance experience Project Management Professional (PMP) certification preferred Experience performing tasks in a Software Development Lifecycle Environment preferred Experience working with key decision makers Good reporting skills using graphical presentations in Microsoft Office Suite Must possess strong ability to communicate verbally and in writing Must be able to communicate in English well

EOE M/F/D/V

The Contract Administrator position supports and assists project staff and senior management in providing interpretation, analysis, and oversight of contracts, subcontracts, modifications, consultant agreements, NDA’s, Teaming Agreements and Deliverables monitoring. The position shall also provide assistance and support to the Contracts Manager and interface with Divisional Program Managers in all matters relating to contract and subcontract initiation, modifications, option renewals and contract close outs. He/she will aid in the preparation of terms and conditions, adherence to contractual provisions and the administration of contract initiation. Work Elements: •Review contract and subcontract terms, modifications, extensions and contract closeout documents •Monitor contract funding levels, Option year renewals and prepare funding notifications to customers •Review Statements of Work, Teaming Agreements, NDA’s, Subcontracts and consulting agreements to ensure management and mitigation of corporate exposure •Participate in solicitation reviews and cost proposal strategy and pricing efforts to prepare RFP responses and coordinate Teaming partner efforts •Communicate and organize contractual requirement compliance with Divisional program staff and advise management of potential issues related to the performance of contract deliverables •Analyzes contract performance requirements, special provisions, terms and conditions to ensure compliance with law, regulations, contractual requirements and corporate policy and procedures •Prepare modifications and task order issuances to subcontractors and coordinate the review and approval of submitted invoices for processing

Skills/Knowledge: •Detail oriented and strong organizational skills •Previous Deltek experience helpful •Ability to prioritize and effectively handle several tasks with minimal direction •Ability to effectively communicate both orally and in writing •Ability to work independently on moderate to complex contractual issues Education/Experience Requirements: •BS Degree in Business or related field •3-5 years directly related experience •Previous Government Contracting experience required

EOE M/F/D/V

Analyst responsibilities should include, but not be limited to, reviewing files for completeness and assuring proper file documentation is included and accurate; performing company existence checks and make additional company inquiries verifying necessary information requested by the client; provide substantial documentation review and corresponding analytical work in order to provide appropriate recommendations to the Federal government. Will conduct company existence checks and process requests under the Freedom of Information Act (FOIA), and comply with program regulations and technical guidance provided by the client.

The candidate must have experience preparing a variety of documents, correspondence, and reports using word processing and database software. Must be extremely detailed oriented with minimal margin of error in quality of work. Experience conducting company verifications is a plus. A Bachelor’s degree or some college another plus.

EOE M/F/D/V

Responsibilities: The Junior Analyst will be responsible for answering telephones and transferring calls in a professional manner; performing data entry; accessing company information utilizing a variety of websites; creating and maintaining electronic and paper files accurately, ensuring documentation is thoroughly organized and proper routed. Must process requested under the Freedom of Information Act (FOIA), and comply with program regulations and technical guidance provided by the client. Will provide additional administrative support as needed.

Qualifications: The candidate must have experience preparing a variety of documents, correspondence, and reports using word processing and database software. Must be extremely detailed oriented with minimal margin of error in quality of work. Must perform as an organized and dedicated Help Desk or Information Officer for inquires made by internal or external clients. Experience conducting company verification is a plus.

EOE M/F/D/V

RESPONSIBILITIES: Enter critical CVM information submitted from FDA CVM ADE forms into a FDA proprietary database application. Enter CVM ADE information submitted from FDA forms 1932 and 1932A into the STARS database submitted by animal pharmaceutical manufacturers, health care professionals and consumers with a high degree of accuracy. Follow data entry process as directed by Project management.

SUPPORTING RESPONSIBILITIES: Interact with Quality Control and Veterinarians to ensure the successful processing of the reports. MINIMUM QUALIFICATIONS: High School Diploma, Typing speed of 50 words per minute. Team player, flexible, and sensitive to time related deadlines. Attention to detail and ability to note and implement the changing regulations and procedures. Basic computer skills (Windows Operating Systems, Microsoft Office Suite).

EOE M/F/D/V

Responsibilities: Manage the overall CVM ADE contract where the primary purpose is to maintain the FDA/CVM database. This database provides an early warning or signaling system for adverse effects not detected during premarket testing of FDA-animal drugs and for monitoring the performance of drugs not approved for use in animals. The FDA/CVM ADE reporting system depends upon the detection of an adverse clinical event by veterinarians and animal owners, the attribution of the clinical event to the use of a particular drug ("suspect" drug), and the reporting of the ADE to the manufacturer of the suspected drug or directly to FDA. Data from these ADE reports are coded and entered into the computerized FDA/CVM ADE database. work specifically with our Center for Peer Review and Science Management, which helps government and non-for- profit clients select the best health research to fund by managing the process which rates the merit of each research proposal based on scientific and desired outcomes.

Essential Functions: Manage day-to-day activities of the contract, while working hand in hand with the Project Director. Be open to working in a variety of areas and be hands on when needed. Manage a matrixed team of approximately 17 people; create a program team; train, evaluate and oversee the team's day-to-day operations Build and maintain good customer relationships. Understand standard project management methodology, as well as be open to HeiTech’s internal project management methodology. Maintain budget compliance and documentation Ensure that program objectives are met on time and within budget Successfully perform project financial forecasting, utilize financial tools in Excel, and collaborate with the finance and accounting department when applicable. Have excellent communication skills, internally and externally, and be able to effectively report-out to the senior team. This person must be able to be easily understood. Required Skills and Experience: Requires a BA/BS degree or equivalent experience. Requires previous experience managing projects, budgets, timelines and teams. Federal contract project management experience preferred. Requires proficiency with the MS Office suite (Word, Excel, PowerPoint). Basic proficiency with MS Project strongly preferred. Requires excellent organizational and communications skills. Excellent leadership skills. Board certified in Veterinary Medicene.

EOE M/F/D/V

Candidate Responsibilities: Support the FDA’s Center for Veterinary Medicine Adverse Drug Events program. Must have previous experience in overseeing quality assurance/quality control processes. Veterinary related experience is preferred. The Quality Control Manager will be responsible for ensuring all data entry, coding, and other administrative follow-up activities are in accordance with project guidelines. Act as Deputy Project Manager when required. • Maintain and enhance quality assurance plan • Maintain historical databases/reports to ensure historical, current and targeted quality performance is captured • Manage a diverse quality oversight staff • Identify data quality issues and implement processes that ensure that project output meets established guidelines • Gather and review client non-compliance and quality information • Perform data analysis to identify areas for correction and/or training

Qualifications: Bachelors degree or equivalent experience A minimum of 5 years in Quality Control A minimum of 3 years leading a team and/or supervisory experience Ability to communicate well orally and in writing Attention to detail Ability to work in a team setting and with diverse groups Fluency in Microsoft Office Products. Manage day-to-day activities of the contract, while working hand in hand with the Project Director. Be open to working in a variety of areas and be hands on when needed. Manage a matrixed team of approximately 17 people; create a program team; train, evaluate and oversee the team's day-to-day operations Build and maintain good customer relationships. Understand standard project management methodology, as well as be open to HeiTech’s internal project management methodology. Maintain budget compliance and documentation Ensure that program objectives are met on time and within budget Successfully perform project financial forecasting, utilize financial tools in Excel, and collaborate with the finance and accounting department when applicable. Have excellent communication skills, internally and externally, and be able to effectively report-out to the senior team. This person must be able to be easily understood and respectful. Board Certified in Veterinary Medicene

EOE M/F/D/V

ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide customer support services for proprietary grant application software to both government and external customers. Assists customers with reference information searching and using the software to identify specific data relating to department grants, tracks and logs customer calls throughout the day using the Help Desk Request log. Ability to recognize when to pass unresolved issues to Tier II support group. Maintain trouble call resolution document for all trouble calls. Log includes the nature of the call and related pertinent information. It also includes the solution of each call and the timeframe needed to resolve the customer’s information needs. Performs other related duties as assigned.

SKILLS AND ABILITIES REQUIRED: Technologically competent to provide software application assistance to customers. Inquisitive nature, analytical thinking, and problem solving skills a must. Possesses the ability to provide support to both internal and external application users. Follow instructions and pre-established guidelines to perform the functions of the job. Knowledge of federal government grants and how they MINIMUM EDUCATION AND EXPERIENCE REQUIRED: Minimum / General Experience: Minimum 2 year of relevant experience. Minimum Education: Bachelor’s Degree or 5 years of industry experience. are managed is a plus. Works under immediate supervision. Follow existing policies to provide quality customer service. Practices professional telephone etiquette. Possesses excellent communication skills

EOE M/F/D/V

Responsibilities: The candidate will be part of a TEAM that is responsible for development, delivery and maintenance of applications and websites based on ColdFusion and Oracle database back-end. He/she will participate in software and hardware migrations and may administer Web Server and Web Application Service software. The successful candidate will work closely with various clients to fine tune requirements in developing ColdFusion web applications. The individual must have an excellent knowledge with hands-on experience performing analysis and design, as well as implementation and follow-up maintenance of website applications. He/she needs to be aware of Government 508 Compliancy requirements and have an experience with ColdFusion coding and tags. He/she must demonstrate effectiveness as a team player and possess strong attention to details. The candidate will be required to work closely with clients and staff to solve technical problems and ensure the technical feasibility of all business requirements.

Qualifications: Working knowledge of Microsoft Windows platform and IIS Web Server, ColdFusion MX, HTML, Java Script, VB Scripts and experience with Internet services including HTTP, HTTPS, FTP, SFTP and SMTP. Other required skills include experience with PL/SQL, Oracle 8i – 10g and Microsoft SQL server environments. Demonstrated ability to work independently and as a team-member with all levels of the staff. Must be a quick learner and have excellent interpersonal skills. Proficient experience in all phases of Software Development Life Cycle is required Strong oral and written communication skills. Education/Experience: BA or BS degree in Computer Science or a related field with a minimum of 3 years ColdFusion and SQL experience.

EOE M/F/D/V

Resposibilities: thorough knowledge of MARC and non-MARC cataloging standards, OCLC tools and services, thesaurus and taxonomy development, indexing and abstracting, and other national and international standards affecting cataloging and classification; knowledge of transportation or related disciplines; demonstrated experience providing specialized training in a library setting; strong interpersonal and customer services skills; ability to scan environment, evaluate solutions, adapt new software, and incorporate into existing workflows.

Minimum Qualifications: Master of Science in Library and Information Science; demonstrated experience in information organization, original and copy cataloging, and metadata (at least 3 years)

EOE M/F/D/V

RESPONSIBILITIES: • Review, prioritize, and analyze adverse medical events related to medical devices that are submitted on MedWatch reporting forms via hardcopy or electronically to the FDA. • Process and code a variety of reports from device manufacturers (MFR), importers, user facilities, health care professionals, and consumers. PRINCIPAL RESPONSIBILITIES: • Analyze all MedWatch reporting forms to determine if they meet the designated Code Blue criteria as identified by FDA. • Assign the appropriate product, manufacturer, patient, and device problem codes that correlate with the patient consequences that occurred due to the use of the device. • Enter the product code, MFR shortname, patient and device codes into the FDA proprietary database application. • Take phone reports from the general public and translate the data to the MedWatch 3500 form. • Identify reports not regulated by the Center for Devices and Radiological Health (CDRH), and inform the Supervisor for forwarding to the appropriate FDA Center. SUPPORTING RESPONSIBILITIES: • Participate in team meetings to discuss coding and other processing issues. • Interact with Administrative, Data Entry, Quality Control, and Editor staff to process the reports according to quality guidelines of the contract. • Query databases for information needed in the processing of the reports.

MINIMUM QUALIFICATIONS: • Registered Nurses with Bachelors of Science in Nursing preferred, but Licensed Practical Nurses are considered based on clinical experience. • Good telephone etiquette. • Clinical experience in the different medical specialties. • Team player, good organizational skills, flexible, open to feedback, and sensitive to time related deadlines. • Attention to detail and ability to note and implement the changing regulations and procedures. • Basic computer and typing skills are required.

EOE M/F/D/V

RESPONSIBILITIES: • Enter critical medical information submitted on MedWatch reporting forms from manufacturers, user facilities, distributors, importers, health care professionals, and consumers into a FDA proprietary database application. PRINCIPAL RESPONSIBILITIES: • Enter information submitted on MedWatch reporting forms and the information that’s added by the Analyst Coders into an FDA proprietary database application. • Maintain daily logs of the reports that are entered into the database. • Interact with the supervisor to ensure the completion of contract deliverables in a timely fashion. SUPPORTING RESPONSIBILITIES: • Interact with Quality Control, Analyst Coder, and Administrative Team staff to ensure the successful processing of the reports.

MINIMUM QUALIFICATIONS: • Typing speed of 50 to 60 words per minute. • Team player, flexible, and sensitive to time related deadlines. • Attention to details and ability to note and implement the changing regulations and procedures. • Basic computer skills (Windows Operating Systems, Microsoft Office Suite).

EOE M/F/D/V

FAA Program Manager (NEW)

Analyst Coder (NEW)

QA Coordinator (NEW)

Technical Team Leader (TTL) Software Engineer (NEW)

Technical Team Leader (TTL) Systems Operations (NEW)

Computer Systems Analyst III (NEW)

Computer Systems Analyst II (NEW)

Computer Systems Analyst I (NEW)

Database Administrator (NEW)

Network System Administrator (NSA) (NEW)

Technical Support Lead - Help Desk (NEW)

Technical Support Specialist - Help Desk (NEW)

Project Manager (NEW)

Benefits Manager

Sr. Contracts Administrator (NEW)

Project Manager/Supervisor (NEW)

Assistant Project Manager/Supervisor (NEW)

Lead Information Specialists Supervisor (NEW)

Database/Systems Analyst (NEW)

Records Management Specialist I (NEW)

Quality Management System Manager (NEW)

Contracts Administrator (NEW)

Analyst (NEW)

Junior Analyst (NEW)

Data Entry Technician (NEW)

Project Manager (NEW)

Quality Control Manager/Deputy Project Manager (NEW)

Support Specialist (NEW)

ColdFusion Web Developer (NEW)

Catalog Librarian (NEW)

Analyst Coder (NEW) Full Time

Data Entry Specialist (NEW) Full Time