Home

"The Program Office has received a number of complimentary emails and handwritten letters from various FDA individuals commenting on HeiTech’s outstanding performance and services provided to those individuals. These emails and letters serve as examples and proof that HeiTech personnel are dedicated in delivering flexible and responsive services to FDA."

“[HeiTech] has good positive interactions with business owners and is very customer oriented. They have been quick to identify problems and provide correct actions to solve problems.”

“By performing these services at the required 99% quality levels, [HeiTech] has provided a service which enables the FDA reviewer community to gain access to digitized images of regulatory documents in a timely manner. This enables the Reviewer community to perform their review tasks promptly and efficiently while maintaining a high level of quality service.”

“The fact that the contractor has managed to keep the core team intact throughout the life of the contract has provided significant benefit to the Department and has resulted in issues getting resolved effectively and quickly before they become bigger problems. They are familiar with our programs, staff and stakeholders.”

“[HeiTech] at the outset of the initiative relied on its institutional knowledge to develop standard-operational-procedures (SOPs) and institute processing timeframes that would ensure that all acceptable quality levels (AQLs) and service level agreements (SLAs) would be achieved.”